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Technical & How-to
From Deep Links, to CSV files, these guides will make the tricky stuff a breeze
Using deep links to open and hide the Loyalty widget
Using deep links to open and hide the Loyalty widget Deep links can be used to open the Rivo Loyalty widget to specific sections. You can add these deep links in navigation and menu items, emails, buttons, announcement bars and anywhere that you would share a normal URL. Using these links can boost engagement with your customers and encourage new sign-ups! This guide provides details on how Rivo Loyalty’s deep links work. __ In this article: [Introduction to deep links](#2-introduction-t
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Using CSV files with Rivo Loyalty
Using CSV files with Rivo Loyalty A comma-separated values (CSV) file is a plain text file, that uses commas to separate values. The data is usually represented in tabular form, so using Excel or Google Sheets are both excellent ways to prepare them. You can use two different types of CSV imports with Rivo Loyalty; one to import members (especially handy for those migrating from a previous loyalty app), and another to adjust your members' points balances in bulk. This article provides these C
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Reward your members for past actions from the last 60 days
This powerful feature enables you to incentivize existing account-holders to sign up to your Loyalty program.
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Enabling Customer Accounts in Shopify
Enabling Customer Accounts in Shopify Customer accounts must be enabled from your Shopify admin so customers can create an account on your store and become members of your Loyalty Program. Customers without an account are shown in the app as 'Guests.' In this article: Enabling Customer Accounts Common Questions Enabling Customer Accounts Customer accounts are accounts created on your online store that contain the customer's inf
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What happens when a customer replies to a notification email?
What happens when a customer replies to a notification email? By default, we use our own mail servers to send notification emails from the Loyalty app. For the moment, automated emails sent to your customers using Rivo Loyalty will use notifications@mg.rivo-mail.com as the "from" email address. But what happens if your customer replies to the email? If your customers reply to any notification email sent from the app, those replies will be sent to your store's customer-facing email addre
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Adding and excluding customers
Adding and excluding customers As the store owner, managing the list of customers included in your loyalty program is totally up to you. You can add customers to the program by importing them from another app or platform or exclude customers, should you choose to do so. In this article: Adding members to the program Excluding customers from the program Common questions Adding members
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Updating Order Settings
Updating Order Settings You can configure your order settings with Rivo Loyalty to define how points on orders are awarded. With these settings, you can exclude tax, shipping and any applied discounts. In this article Order Settings Shopify tax settings & points calculation Order Settings From t
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How to sync new settings
How to sync new settings There may be a few changes you need to implement in your online store from time to time such as a new theme, and these changes may not automatically sync with the app. In case this happens, you can sync the app at any time so your settings will be applied again to your new theme. In this article: Syncing new settings Common Questions Syncing new settings From the dashboard, go to Settings. In the
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Loyalty
Recover
Popups
Chat with us
💡 Build your customer list with our FREE email popup app! →
Loyalty
Recover
Popups
Chat with us
💡 Build your customer list with our FREE email popup app! →
