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Build a Loyalty & Referrals Program that benefits you and your customers
Adjusting customers' points balances
This guide will show you how to do a manual adjustment of any of your customers' points balances. Whether you're adding points because they're awesome or subtracting points on a cancelled order, making adjustments to their balance can be done in a few easy steps.
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Points for Completed Referrals
Points is a great way to further incentivize referrals. On top of the referring friend reward you already have set up, you can offer a points bonus to customers who generate a completed referral. This is a fantastic way to encourage your customers to become advocates for your business.
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Enabling and customizing email notifications
Send out email notifications to your customers about the status of their points, rewards, birthday points, and referrals to engage with your customer base. To enhance this, you can customize your email notifications so that there will be a personal touch when your customers receive them.
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Advanced Rewards
Boost conversions with Advanced Rewards like free products & shipping!
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How do Customers use their points?
Customers earn points through the "Ways to Earn" that you have set up in the app. These include points for creating an account, placing orders and following you on social media.
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Reward Expiration
Create urgency and encourage engagement by adding an expiration to your rewards using reward expirations.
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Enabling points for Social Media
This article will walk you through how to enable a points program for those who follow your business or share your business link on social media.
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Birthday Points
Show your customers some love and appreciation by giving them extra points on their birthday!
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Customizing referral settings
Using a referral link is a fast and convenient way to spread the word about your online store and gain more customers. Expand your market by taking advantage of the referral link feature of the app that your members can share with their friends!
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Checking customer's points and rewards
This guide gives a quick overview of how to check on an individual member's activity and engagement with your programs.
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Revoke Redeemed Rewards
If a customer decides they do not want to use a reward they have redeemed, you can revoke the reward and the points will be added back to their account. This is especially handy if customers redeem a reward by mistake, or wish to get points back to put toward a higher tier reward.
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Require Referred Customers to Create an Account
Grow your customer base and add a layer of verification by requiring referred customers to create an account before they can claim their reward. We recommend enabling this feature to help attract more Loyalty members and gain more referral activity!
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Reward TOS/Conditions
This guide will walk you through how to create conditions and terms of service for your customers who join the Loyalty program.
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