Points Program | Rivo Loyalty Help Center

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Automatically adjust points on refunded or cancelled orders
Automatically sync the order payment amount in Shopify to reflect the points your customer should receive. Below, you'll find a guide on how you can set this up.Featured
Adjusting customers' points balances
This guide will show you how to do a manual adjustment of any of your customers' points balances. Whether you're adding points because they're awesome or subtracting points on a cancelled order, making adjustments to their balance can be done in a few easy steps.Very popular
Getting Started with the Points Program
The Points Program serves as your main way to reward your customers. This is where you can create and specify details on how customers can earn points, how many points they can earn, and what rewards they can redeem using their accumulated points.Very popular
Points for Completed Referrals
Points is a great way to further incentivize referrals. On top of the referring friend reward you already have set up, you can offer a points bonus to customers who generate a completed referral. This is a fantastic way to encourage your customers to become advocates for your business.Popular
Advanced Rewards
Boost conversions with Advanced Rewards like free products & shipping!Popular
Enabling points for Social Media
This article will walk you through how to enable a points program for those who follow your business or share your business link on social media.Some readers
Reward Expiration
Create urgency and encourage engagement by adding an expiration to your rewards using reward expirations.Some readers
Getting Started with Rewards
When creating your rewards program, you can choose from default rewards already laid out within the app or create a new one, depending on your preference. In this guide, we take a look at how to set up a "Percentage Off" reward.Some readers
Birthday Points
Show your customers some love and appreciation by giving them extra points on their birthday!Some readers
Checking customer's points and rewards
This guide gives a quick overview of how to check on an individual member's activity and engagement with your programs.Some readers
Revoke Redeemed Rewards
If a customer decides they do not want to use a reward they have redeemed, you can revoke the reward and the points will be added back to their account. This is especially handy if customers redeem a reward by mistake, or wish to get points back to put toward a higher tier reward.Few readers
Reward TOS/Conditions
This guide will walk you through how to create conditions and terms of service for your customers who join the Loyalty program.Few readers
Custom Action Ways to Earn
Custom Action Ways to Earn Take your Loyalty & Rewards Program to the next level with custom ways to earn built exclusively for your shop. This exciting feature, powered by Shopify Flow, is an amazing way to reward your customers at the touchpoints that matter across your store. You can use these custom ways to earn to award points for buying specific products, a product from a specific collection, completing a survey, pre-ordering an item; the possibilities are almost endless!Few readers