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What happens when a customer replies to a notification email?

By default, we use our own mail servers to send notification emails from the Loyalty app. For the moment, automated emails sent to your customers using Rivo Loyalty will use as the "from" email address.

But what happens if your customer replies to the email?

If your customers reply to any notification email sent from the app, those replies will be sent to your store's customer-facing email address, also known as the sender email found under the General section in your Shopify admin.

In this article:
Change your sender email address
Common questions

Change your sender email address

You can update this email address by following the steps outlined in Shopify's article, or you can follow the steps below.

On your Shopify admin, go to Settings.

Click  General.

Enter the email address where you want to receive the replies from your customers.

Click  Save to apply your changes.

Common questions

Where do test emails go?
Test emails are sent to your shop's email address. You can then see how it looks like on the customer's end and decide if there is something you want to change or modify in the emails.

Will customers who unsubscribed to notifications from the app also be unsubscribed to our store's marketing emails?
No. Your store's marketing campaigns are different from the email notifications subscription that the customers sign up for as they are two separate campaigns.
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