Loyalty, Rewards & Referrals FAQ

SETUP VIDEO:


This article lists the most frequently asked questions about the Loyalty, Rewards & Referrals app:

What can Loyalty, Rewards & Referrals do for my store?
Loyalty, Rewards & Referrals will boost customer engagement with your store, increase conversions and help you build and nurture relationships with your customers! Use Loyalty, Rewards & Referrals to improve customer retention and reward returning customers with discounts or free products, increase your brand awareness and customer acquisition with referrals, and ensure your customer's success is your success!



Can I change the name of the Loyalty & Referral Programs?
Absolutely, you can change the title of both programs! To change the title of the Rewards Program please see our guide on this: Customize the header text.



You can change the title of the Referrals Program in the Translation section of the app:





Can I set an expiration for my rewards?
This option is available on the Premium plan. With this plan, you can set an expiration for any of your Loyalty or Referral rewards. You can read more about this in our guide: Reward Expiration

The app isn't working for my store.
Please ensure that the following steps are complete:
 
Customer accounts are enabled for your store. It can either be optional or required, depending on your preference.



You have enabled at least one program.



Do I need to add any code?
No. There is no need to add any code and all customizations can be done within the app 🙂

How do I uninstall?
You can simply delete the app from the list on your Shopify admin to uninstall it. Uninstalling it from your apps list will completely remove the app from your store.



Can I modify the Rewards Program panel and choose the colors I want?
Absolutely! The Rewards Program panel is fully customizable. Check out our Customization Guides for more on this.

Can I set the placement of the Rewards Program panel?
Sure you can! The Rewards Program panel is set to appear on the right side of the page by default but you can move anytime you want. Check out this guide to learn how.

Does this app work on mobile?
Yes, the app will work across all browsers including iOS and mobile setup.

Can the app give rewards to referrals and track their purchases as well?
Sure it can! You can enable a referral program within the app and create a rewards program for both the referring customers and their referred friends. To know more about this, check out our guide to the Referral Program.

Will this app work even if I change themes?
Yes, once your new theme goes live, changes will take place about 30-60 seconds after switching themes. You may also manually sync your settings by following the steps in our guide: How to sync new Settings.
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