Enabling Customer Accounts in Shopify

Customer accounts must be enabled from your Shopify admin so customers can create an account on your store and become members of your Loyalty Program. Customers without an account are shown in the app as 'Guests.'

In this article:
Enabling Customer Accounts
Common Questions

Enabling Customer Accounts

Customer accounts are accounts created on your online store that contain the customer's information for identification and faster transactions each time the customer visits the store. To enable this setting:

On your Shopify homepage, click on Settings.

Go to  Checkout.



In the Customer accounts section, click on the radio button to enable customer accounts. Choose whether you want it to be optional or required.

Once you're satisfied with your setting, click Save.



Common Questions

Since I can enable customer accounts on the settings page, is it also possible to manually sign up a customer here on my Point of Sale (POS) system?
Unfortunately, this feature is not yet available right now, but this has been noted and added to our product roadmap.

Does my customers' info get stored in the app or only in Shopify?
Although customers sign up through Rivo Loyalty, they will be taken to the account creation page on your store where they will enter their information. After this process, they will be added as a member of your page or store; saving their information in Shopify, which is then shared with our app.

What is the difference between a Member and a Guest?
Customers tagged as Guests are those who browsed through your shop and purchased items without creating an actual account. Customers tagged as Members are those who created an account and use it each time they make a purchase.

I just installed the app, why am I already seeing members?
We count anyone who has an account in your store as a member so when you install the app - anyone who has an account on your store will be shown as a member.
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